About Us

We understand that you have many choices to order with other online retailers and we really do appreciate your time and your business.

Railway Recollections started in 2010 and we are now in our seventh year of trading.

Railway Recollections Dvds continues to provide our vast array of railway, transport dvds and associated Christmas, birthday and gift ideas to the public.

We pride ourselves on our professional, fast and friendly customer service, our philosophy is simple we like to make sure every single customer is 100% happy with our service, this way we hope to continue to enjoy doing business together in the future.

As well as our own website we have verified store shop fronts on Amazon and as an Ebay Power Seller, we have 100% positive customer satisfaction feedback ratings on each.

The benefit to you if you order directly from us is that you are only charged P&P per dvd order, not per item (UK only).

We are verified by PayPal so ordering on our secure website offers you peace of mind, knowing you are dealing with a trustworthy, reputable company.

If you wish to place your order by telephone using a credit/debit card please call us, one of our team will happily take your order.

Dvd Format – All dvds are new and ‘Region 2’ format (UK & Europe).

Telephone – 01286 882 853

Email –  sales@railwayrecollections.com

Opening Hours
10am – 4pm Monday – Thursday.

Closed
Friday, Weekends & Bank Holidays.

Queries
We endeavour to answer your queries as quickly as possible within office hours.

Delivery Times
Whilst we aim to dispatch all goods within 2-3 working days please allow up to 28 days for delivery from receipt of order.

Returns Policy
If you are not entirely happy with your purchase please contact us via telephone or email.
You may return the item for a full refund within 14 days of purchase.
In the event of a faulty item we shall provide a replacement or a refund will be issued.

Mailing List
Please contact us if you wish your details to be removed from our email/postal database.

Privacy Policy
Railway Recollections is committed to protecting your privacy.

We only use the information we collect about you to process orders, notification of marketing promotions and to provide support and upgrades for our products.
By using our Web site, you consent to the collection and use of this information by Railway Recollections only.
When you request information from us, we need to know your name, e-mail address, mailing address and telephone number. This allows us to process and fulfil your order and to notify you of your order status.
All of the customer data we collect is protected against un-authorised access.
Railway Recollections is committed to protecting your privacy.
We use the information we collect on the site to make your contact with Railway Recollections as simple as possible and to enhance your overall experience.
We do not sell, trade, or rent your personal information to others.